These terms apply to all websites, hosting and support services provided by Appy Web Studio. By signing a Direct Debit mandate or instructing us to begin work, you agree to them.
Appy Web Studio is a trading name of KM System Solutions Ltd, a company registered in England and Wales (company number 17161052), registered office 71–75 Shelton Street, Covent Garden, London WC2H 9JQ. In these terms, “we” and “us” means KM System Solutions Ltd; “you” means the client.
We design, build, host and support websites. What you receive depends on the plan you choose. Plan contents and prices are published at appywebstudio.co.uk/packages.
Setup work is a one-off charge. Hosting and support are billed monthly in advance under a rolling agreement with no minimum term.
Monthly fees are collected by Direct Debit through GoCardless. You will be notified in advance of every collection, as required by the Direct Debit Guarantee.
Setup fees, additional work and other one-off charges are payable in advance unless agreed otherwise in writing.
If a payment fails, we will attempt collection again. After two failed attempts we will contact you. If payment is not received within 14 days of that notice, we may suspend your website until the account is settled. We will always warn you in writing before suspending anything.
Plans above the entry tier include a set allowance of work — see your plan for the amount and frequency. Unused hours do not roll over. An allowance expires at the end of the period it relates to.
Work beyond your allowance is billed at £45 per hour, with a one-hour minimum. We will confirm the cost in writing and get your approval before starting any chargeable work.
Where we register a domain for you, it is registered in your name. You own it. You can transfer it away at any time and you do not need our permission to do so.
Our domain management fee covers registration, renewal, DNS configuration and keeping the registration current. It is billed annually. The fee is per domain and is published at appywebstudio.co.uk/packages.
If you cancel our services, responsibility for renewing the domain passes to you. We will tell you the renewal date and registrar so you can take it over.
Text, images, logos and other material you supply remain yours. You confirm you have the right to use anything you give us, and you accept responsibility for it.
We will not publish anything unlawful, and we may decline to host content we reasonably consider illegal, harmful or in breach of a third party’s rights.
The setup fee pays for designing and building your website. Once you have paid the setup fee in full, the website — its design, structure and custom code — is yours to keep.
Where we waive or reduce the setup fee (for example under a promotional or partnership arrangement), the website remains our property while your account is active, and you have the right to use it for as long as you subscribe. You can buy out full ownership at any time by paying the buyout fee for your website. We will tell you that amount in writing when your setup fee is waived, and it will not increase. If no amount was recorded, it is the setup fee for your plan as published at appywebstudio.co.uk/packages at the time your account started.
Content you supply is always yours (see clause 5). Third-party components are covered by clause 14.
Either of us may cancel with 30 days’ written notice. Email is fine.
You remain liable for fees covering the notice period. We do not refund fees already paid for the current month.
On cancellation your hosting and support end. What happens to the website itself depends on ownership (see clause 6): if it is yours, we will provide a copy of your site files; if it is still ours, it will go offline. Any domain we manage becomes your responsibility to renew.
We may change our monthly fees. If we do, we will give you at least 30 days’ written notice before the new price takes effect. You are free to cancel within that period if the new price does not suit you.
We aim to keep your website online and available at all times, but we do not guarantee uninterrupted service. Hosting depends on infrastructure we do not control, and occasional downtime for maintenance, updates or matters outside our control can happen.
We take regular backups. We are not liable for loss of data beyond restoring the most recent backup available.
We are responsible for doing our work with reasonable care and skill.
We are not liable for loss of profit, loss of business, or indirect or consequential loss. Our total liability in any 12-month period is limited to the fees you paid us in that period.
Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud.
Where we host a website that collects personal data on your behalf — for example through contact or enquiry forms — we act as a data processor and you are the data controller. We process that personal data only to provide the hosting and support you have asked for, and on your instructions.
We keep it secure with appropriate technical measures, do not use it for our own purposes, and will help you respond to any request from an individual to access or delete their data. You are responsible for having a lawful basis to collect the data and for your own privacy notice. If you need a separate data processing agreement, we will provide one.
Building a website is a joint effort. We need your text, images, logins and feedback to make progress, and we will tell you what we need and when.
If we are waiting on you and do not hear back within a reasonable time (normally 14 days), we may pause your project and pick it back up when you are ready. Setup fees already paid are not refundable for work that stalls because we are waiting on you. If a project stays inactive for more than 90 days, we may treat it as cancelled and end your subscription.
We build your website with care, but we cannot promise particular results. We do not guarantee search-engine rankings, levels of traffic, enquiries, sales or any other specific commercial outcome — these depend on many things outside our control, including your market, your content, and how search engines and platforms behave.
Your website may use third-party components — fonts, stock images, icons, plugins, frameworks and similar — each provided under its own licence, which continues to apply to your use of them.
You confirm you hold the rights to any content you give us. You agree to cover us against any claim, loss or cost arising from the content you supply, or from your use of the website in breach of these terms or of a third party’s rights.
Where your plan includes business email, we set up the included mailbox(es) at your domain through a third-party mail provider (Zoho Mail; Google Workspace on request). That provider’s own terms apply to the email service. The free mailbox(es) in your plan are what we set up — any paid upgrades or extra mailboxes are your own arrangement with the provider.
Email relies on your domain’s DNS being configured correctly and on the provider’s service. We do not guarantee deliverability, and we are not responsible for email that is delayed, blocked or filtered as spam. If a domain we manage is moved to another registrar or DNS host, its email will stop working until the records are set up again.
These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
If any part of these terms is found unenforceable, the rest continues to apply.
These terms, together with the plan details published on our website, form the whole agreement between us.
Questions about these terms? Email hello@appywebstudio.co.uk and we will answer.
KM System Solutions Ltd, trading as Appy Web Studio · Company number 17161052
71–75 Shelton Street, Covent Garden, London WC2H 9JQ